These Terms & Conditions ("Terms") govern access to and use of the website and services of F&W Foods Pvt. Ltd. ("F&W Foods Pvt. Ltd.", "Company", "we", "our", or "us").
By accessing, browsing, or using our website or engaging with our services, you agree to be bound by these Terms. If you do not agree, you must refrain from using the website or services.
1. Nature of App, Website and Use
The App (FreshTerra) & Website (https://www.freshterra.in) are intended solely for business, commercial, and professional purposes.
Users agree to:
- Use the App & website only for lawful purposes
- Not misuse, disrupt, damage, or attempt unauthorised access to the App, Website or systems
- Not upload, transmit, or distribute unlawful, misleading, harmful, or infringing content
- Comply with all applicable laws and regulations
We reserve the right to restrict, suspend, or terminate access at our discretion.
2. Services
F&W Foods Pvt. Ltd. operates food retail stores for fresh, wholesome, and gourmet food products.
The scope, availability, and nature of services may be modified, updated, suspended, or withdrawn at any time without prior notice.
3. Payments and Commercial Terms
- Prices, product offerings, and commercial terms are subject to change without prior notice.
- Payments, where applicable, must be completed in advance unless otherwise agreed in writing.
- Payments are processed through third-party payment gateways. The Company does not store sensitive payment information.
- Refunds, cancellations, or credits, if any, shall be governed by the relevant commercial agreement, invoice terms, or transaction-specific conditions.
4. Intellectual Property Rights
All content available on the mobile app, website, including text, logos, trademarks, brand names, images, graphics, videos, layouts, and other materials, are the exclusive intellectual property of its licensors or F&W Foods Pvt. Ltd.
No content may be copied, reproduced, modified, distributed, published, or used for any commercial purpose without prior written consent from the Company.
5. User Responsibilities
Users agree to:
- Provide accurate, current, and complete information
- Maintain confidentiality of any proprietary, commercial, or non-public information received
- Use the mobile app, website and services in a professional, ethical, and lawful manner
Any misuse or breach may result in suspension or termination of access.
6. Third-Party Links and Tools
The website may contain links to third-party websites, platforms, or tools for convenience or operational purposes.
F&W Foods does not control, endorse, or assume responsibility for the content, policies, or practices of such third-party platforms. Access to third-party services is at the User's own risk.
7. Disclaimer
All information and services are provided on an "as is" and "as available" basis.
While reasonable efforts are made to ensure accuracy, F&W Foods makes no warranties or representations regarding the completeness, reliability, suitability, or availability of the app, website or services for any specific business outcome.
8. Limitation of Liability
To the maximum extent permitted by applicable law:
- F&W Foods shall not be liable for any indirect, incidental, consequential, or user/business losses
- The Company shall not be responsible for decisions or actions taken based on the use of the website or services
- The total aggregate liability of F&W Foods, if any, shall not exceed the value of services actually paid for by the User
9. Indemnity
Users agree to indemnify and hold harmless F&W Foods Pvt. Ltd., its directors, officers, employees, and affiliates from and against any claims, losses, damages, liabilities, costs, or expenses arising out of:
- Breach of these Terms
- Misuse of the website or services
- Violation of applicable laws or third-party rights
10. Termination
We reserve the right to suspend or terminate access to the website or services, without prior notice, if:
- These Terms are violated
- There is misuse, fraud, or unethical conduct
- Required by law or regulatory authority
Termination shall not affect rights or obligations accrued prior to termination.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts at Delhi, India.
12. Amendments
F&W Foods may revise these Terms from time to time to reflect legal, regulatory, or business changes. Updated Terms will be posted on the website, and continued use constitutes acceptance.
13. Contact Information
For any questions or clarifications regarding these Terms, please contact us at contact@fwfoods.com
Last Updated: June 30, 2026